When I first started at Amazon, I asked my skip manager Dan Callies a lame question ("what's the single piece of advice you would give me?") and he gave me a much better answer than I deserved.

One weird thing about arguments: the more you disagree, the less necessary it is to argue, because it's much harder to convince someone who fundamentally disagrees with you through debate.

Not all retail jobs are bad, and not all retailers are terrible. But I don't think it's unfair to say that in-store retail jobs are not conducive to long-term happiness or health.

I tell people that every good and bad thing you’ve heard about Amazon’s famous work culture is probably true.

if your priorities in life include things like work/life balance or respect for seniority, then Amazon will probably sound toxic to you. But if you care more about accomplishing things, Amazon is a crack-fueled joy ride of empowerment and recognition.

I was recently asked about moving up from an entry-level position. I encounter this question regularly, especially when meeting with recent college graduates.